How a campaign is measured
A campaign is sold in tester-days. Twelve testers for fourteen days is 168 tester-days. Every session a tester completes and gets approved for delivers exactly one tester-day.
What is refunded
Whatever you paid for and did not receive. If your campaign booked 168 tester-days and 70 were delivered, the other 98 are refunded — pro rata on what you actually paid, so any discount or premium you paid stays in proportion.
If nothing at all was delivered, the whole amount is refunded.
If more was delivered than you booked, because a replacement tester doubled up, you are not charged extra.
When it happens
Automatically when the campaign ends or is cancelled. You do not have to ask.
Where the money goes
Back to the card, UPI ID or account you paid from, through Razorpay. We never ask for your bank details to send a refund.
Refunds are issued within 5 to 7 business days of the campaign closing. Your bank may take a few days more to show it.
Cancelling a campaign
You can cancel a running campaign at any time from the app. Sessions already completed and approved are charged; everything else is refunded on the rule above.
A campaign that has not started yet is refunded in full.
Something went wrong
If a campaign was not delivered as described, or a refund has not arrived when it should have, email vikasbuilds.ofc@gmail.com with your campaign reference. We reply within two business days.